Company:

Signpost is a leading online advertising startup that connects local businesses with new customers. We’re creating a simple solution to help small merchants manage their advertising through a single convenient platform and drive new customers to their front door. At the same time, we’re making it easier for publishers to source ads and daily deals from local merchants.

Currently, we power monetization campaigns for over 1,200 local publishers including mobile apps, directory services, and daily deals sites. We believe we’re creating an efficient advertising tool that will significantly change the $20B local advertising industry.

Signpost is funded by Google Ventures, Spark Capital (Foursquare, Twitter, Tumblr) and a group of accomplished angel investors including Jason Calacanis (Mahalo, Launch Conference), Jack Herrick (eHow) and Thomas Lehrman (Gerson Lehrman).

We're passionate about changing the local advertising landscape and are looking for exceptional people to join us in our mission. Along with working hard, we also believe in creating a work environment that gets you excited to wake up in the morning.

To learn more about Signpost, check out press we received in Venture Beat, Time and Portfolio or visit our website: www.signpost.com.

Opportunity:

Signpost is seeking a highly-motivated client services associate to join our account management team.

Our merchants are the heart and soul of our business - their success is our success. We’re looking for someone who understands the challenges small businesses face and is passionate about helping them reach their marketing goals. As a merchant’s primary point of contact, you will be responsible for creating a positive experience consistent with the Signpost brand.

We’re a small but growing startup, which means you’ll work closely with senior management to lay the groundwork for this team. This is a huge opportunity to join an exciting early-stage company with potential for accelerated growth and great financial reward.

This job will be based in New York, NY. We offer a competitive compensation package including equity options for all employees. If you are ready to work for a fun, fast-paced startup, please send us your resume!

Ideal Qualifications:

• Bachelor’s degree (or 4 years of relevant customer service experience)
• Passion for providing high quality service and helping small businesses succeed
• Ability to empathize with the needs of our merchants and partners
• Exceptional written and verbal communication skills
• Team player with a willingness to jump in where needed
• Desire to work in an ever-changing, fast-paced environment

Responsibilities:

• Represent the Signpost brand by creating a positive experience for our merchants, partners, and customers
• Respond to support requests via email and/or phone in a timely and professional manner
• Build and manage relationships with existing merchants
• Identify and pitch opportunities to help merchants grow their business
• Perform routine quality checks to ensure accuracy of campaigns
• Coordinate team work flows around troubleshooting merchant issues and preparing for new launches
• Represent the needs of both the Client Services team and the merchants/users on a regular basis to internal stakeholders

Contact Information:

To apply, please use the following link.