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Best Practice Guide

How to Send Automated Text Messages

Using automated text messages to communicate with your customers can be a great way to drive sales, improve customer experience, and make your workflow more efficient.

How to Create a Small Business Organizational Chart in 2022

An organizational chart is a visual representation of how the various levels and people in a company relate to each other and the chain of command. The concept is simple: Person A reports to Person B, who reports to Person C, and so on. In practice, however, getting that structure right can be tricky for a small business.

How to add photos to your Yelp Review on a desktop or mobile device

Yelp is a website and mobile app that connects people with local businesses. Yelpers (users of Yelp) can write reviews about businesses, share their experiences, and connect with other Yelpers. A Harvard Business School study shows that a 1-star improvement on a business’s Yelp rating can lead to a 5-9% revenue increase.

How to Use Feedback to Your Advantage

How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also helpful to get feedback from your customers to respond directly and have a one-on-one conversation. Many customers are happy to reach out to a business first if they’ve had a