On average, Americans check their mobile phone about 344 times a day! SMS short codes might be one of the reasons why.
Best Practice Guide
Using automated text messages to communicate with your customers can be a great way to drive sales, improve customer experience, and make your workflow more efficient.
Did you know that 85% of customers say they prefer texting with businesses over any other mode of communication?
Facebook Business Pages are the main sales channel for businesses on Facebook. They are free and provide a number of marketing tools that can be used to communicate with customers and prospects.
Current assets are assets that can be converted into cash within one year. These include accounts receivable, inventory, and any other liquid asset. A company’s financial position is important, so current assets are a vital part of any business.
An organizational chart is a visual representation of how the various levels and people in a company relate to each other and the chain of command. The concept is simple: Person A reports to Person B, who reports to Person C, and so on. In practice, however, getting that structure right can be tricky for a small business.
Yelp is a website and mobile app that connects people with local businesses. Yelpers (users of Yelp) can write reviews about businesses, share their experiences, and connect with other Yelpers. A Harvard Business School study shows that a 1-star improvement on a business’s Yelp rating can lead to a 5-9% revenue increase.
Review gating is an unhealthy practice that businesses sometimes engage in to boost their star ratings. Read this blog to find out why you should avoid it.
A call center is a service that provides customers with a direct line to customer service representatives.
How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also helpful to get feedback from your customers to respond directly and have a one-on-one conversation. Many customers are happy to reach out to a business first if they’ve had a