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Cross-selling is a sales technique used to sell additional products or services to an existing customer. The idea is based on the logic that if a customer already trusts you, they’re more likely to buy from you and stick around due to customer loyalty.
What are Customer Service Scenarios? Customer service scenarios are scripted stories or situations that customer service representatives can use to resolve customer issues. An example of a scenario could be, “A customer calls and says they have not received the product they ordered.” Customer service reps can then follow a script to resolve the customer’s
Customer responsiveness is a measure of a company’s ability to react to and satisfy the needs of its customers. It is a key component of customer satisfaction, which is critical to every business’s success. In short, customer responsiveness is a critical aspect of business survival and success.