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What is Cross Selling? How It Can Help Your Business in 2022

Cross-selling is a sales technique used to sell additional products or services to an existing customer. The idea is based on the logic that if a customer already trusts you, they’re more likely to buy from you and stick around due to customer loyalty.

8 Tricky Customer Service Scenarios for Improved Training & Performance in 2022

What are Customer Service Scenarios? Customer service scenarios are scripted stories or situations that customer service representatives can use to resolve customer issues. An example of a scenario could be, “A customer calls and says they have not received the product they ordered.” Customer service reps can then follow a script to resolve the customer’s

What is Customer Responsiveness? Overview & 5 Ways to Improve it

Customer responsiveness is a measure of a company’s ability to react to and satisfy the needs of its customers. It is a key component of customer satisfaction, which is critical to every business’s success. In short, customer responsiveness is a critical aspect of business survival and success.