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How to Use Feedback to Your Advantage

How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also helpful to get feedback from your customers to respond directly and have a one-on-one conversation. Many customers are happy to reach out to a business first if they’ve had a

Why Customer Reviews Can’t Be an Afterthought (PCA)

If you promote your business on Yelp, Google, Facebook, or HomeAdvisor, you probably ask for customer reviews to fill out your business profile. Nice to have more reviews, right? It may have been a nice stamp of approval in the past. But today…