Signing on for Signpost’s Standard solution, Pam S. got the result she wanted, getting 46 new positive reviews and making Mini Maid of Johnson County the best rated cleaning service in their market.
Pam’s family founded Mini Maid of Johnson County in 1979 to bring the stress reduction that comes with a clean home to the people of Overland Park, Lenexa, Olathe, and Leawood, KS.
By July 2016, Mini Maid had grown their client base, offering both residential and commercial cleaning services. They knew importance of having good Yelp and Google reviews to their winning new business. Asking their happy customers to post those reviews was a challenge since their customers were often away from home when Mini Maid provided their expert cleaning services.
When a Signpost representative reached out to consult with Pam on how to get more feedback and better reviews, she saw how Signpost could deliver the results she needed. She recognized how more customer feedback would give them insight to their customers’ pain points as well as give them the opportunity to address negative feedback discretely, before a customer posts on a public sites. She also understood how automated review requests would generate a steady stream of new, positive reviews that would sway prospects to becoming new customers.
Pam S., Owner
Mini Maid of Johnson County, Lenexa KS
“Signpost has been a great experience to work with. They do a wonderful job of continuously reaching out to our customers for feedback which in turn drives more business our way. Signpost is so easy to navigate through and I love that I can customize my own email to past, present and future customers to stay connected with and provide them with special offers! I plan on continuing my relationship with Signpost because I have been very pleased with their services!”