Blog

What is a Communication Channel Anyway? Communication channels are the way information is transferred from one person to another.

What is Reputation Management & Why Does it Matter? Reputation management is a simple concept: It’s how a business manages what people think of their company.

What is Customer Relationship Management (CRM)?

The Power of Yelp A staggering 97% of consumers make a purchase or engage a service from a company within a week of finding it on Yelp.

Recently, there has been some discussion in the reputation management industry regarding “review gating”.

What is Referral Marketing? Referral marketing is a powerful tool that your local business should be using as part of your overall marketing strategy.

What is Customer Responsiveness? Customer responsiveness is a measure of a company's ability to react to and satisfy the needs of its customers.

What is a Quality Lead? Leads are the lifeblood of any business, which is why they can be so expensive.

What is Yelp? Yelp.com is a user review platform that has transformed the way people search for businesses.

What is a Call Center? A call center is a service that provides customers with a direct line to customer service representatives.