DENVER, CO — October 3, 2022 — Signpost, the leading communications and reputation management software for home service pros, today announced an integration with Thumbtack, the modern home management platform. This new partnership will enable 4,500 home service pros within the Signpost network to capitalize and convert on more jobs originating from the Thumbtack platform, leading to greater revenue and an improved return on investment.
“We are excited to partner with Thumbtack. Enabling home service professionals to respond instantly to inquiries via Thumbtack will be key to growing the pros’ businesses,” said George Bilbrey, CEO of Signpost.
Businesses that respond to inquiries within an hour are seven times more likely to connect with decision-makers, according to research by the Harvard Business Review. The combination of requests from Thumbtack’s marketplace, plus the Signpost platform’s ability to respond instantly to requests, enables pros to modernize their communications with homeowners and position themselves effectively to win more jobs.
Through the product integration, Signpost automatically and immediately sends a text reply to every inbound inquiry from Thumbtack. This kickstarts the conversation with the homeowner which increases the pro’s chances of booking the job. Pros can include screening questions, promotions, or links to web pages in their message. To access this feature, pros can head to their settings page within Signpost and select “Instant Responders” to connect to Thumbtack.
“Our integration with Signpost brings us one step closer to providing any back office tool a Thumbtack pro could ever need to deliver a delightful customer experience to our homeowners,” said David Steckel, Senior Director of Strategic Partnerships at Thumbtack. “Through simplifying and automating customer communications, Signpost saves our pros hours spent on administrative tasks, allowing them to win more jobs and focus on other areas of their business.”
As a go-to partner, Thumbtack helps homeowners take care of their home from top to bottom, finding the right pro at the right time for their home’s unique needs, without the hassle.
Signpost helps contractors attract, communicate with, and grow their client base. Available on desktop and mobile (iOS and Android), the Signpost platform centralizes job requests, tracks and facilitates communication across email, text, and chat, and generates great reviews. Connect Signpost with Thumbtack to automate lead intake and client follow-up and focus on what you do best. The company is backed by
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $600 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. The company is backed by Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and CapitalG, among others.
VP of Marketing for Signpost
Communications for Thumbtack