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10 Essential Call Center Customer Service Tips to Deliver an Unforgettable Experience
What is a Call Center? A call center is a form of live phone support that acts as a direct link to an important part of your business—your customers. With
Surprising Call Center Statistics & Metrics All Local Businesses Should Know
What is a Call Center? Call center operations can provide valuable support to any business looking to scale and improve its customer service. Call centers allow businesses to handle prospects
What is Live Chat? Overview, Benefits & Best Practices
What is Live Chat Support? Live chat is an online feature that enables businesses to chat and drive conversations with website visitors and customers in real-time. Companies mostly use chatbots
Call Center Outsourcing: Definition, Benefits, and Essential Tips
What is Call Center Outsourcing? Call center outsourcing refers to the practice of shifting your customer care to an external contact or call center that will handle customer phone interactions
Contact Center vs Call Center: Overview & Key Differences
Contact Center vs Call Center The future of customer service is undergoing a digital transformation. It comes as no surprise that this will have a direct impact on the way
What is an Answering Service? Information for Small & Local Businesses
What is an Answering Service? Regardless of the type of business you have, be it local, small, or a bigger company, hiring a phone answering service can greatly improve your
How Much Do Answering Services Cost? Reviewing Prices & Value for Local Businesses
What Exactly is an Answering Service? You don’t have to be a big corporation in a bustling city to use an answering service. In fact, home service providers are prime
How to Deal with an Angry Customer: 8 Easy-to-Follow Tips
8 Tips on How to Deal with Angry or Difficult Customers As Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Knowing how to not
Birdeye vs Podium vs Signpost: Which is Best for Local Businesses?
Podium vs Birdeye vs Signpost Today, businesses are challenged by the various nuances of social media and digital marketing. It’s more difficult for local and small businesses to establish themselves
Signpost Acquires Securus Contact Systems
We’re pleased to announce that Signpost has acquired Securus Contact Systems (SCS), delivering new and valuable capabilities to our clients. You may ask why we acquired SCS? We’re in
How to Add and Manage Multiple Locations on Your Facebook Business Page
Did you know that 2/3 of Facebook users visit the Facebook page of a local business at least once per week? Using Facebook as part of your business’s social media
How to Add Multiple Locations to Your Google My Business Listing
Are you looking to expand your business reach and online visibility? Google My Business is a free tool you can use to put your business on the map (specifically, Google