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People talking on cordless phones, depicting contact center vs call center.

Contact Center vs Call Center: Overview & Key Differences

Contact Center vs Call Center The future of customer service is undergoing a digital transformation.  It comes as no surprise that this will have a direct impact on the way
A woman on the phone talking to a customer.

What is an Answering Service? Information for Small & Local Businesses

What is an Answering Service? Regardless of the type of business you have, be it local, small, or a bigger company, hiring a phone answering service can greatly improve your
A cartoon depiction of answering service costs.

How Much Do Answering Services Cost? Reviewing Prices & Value for Local Businesses

What Exactly is an Answering Service? You don’t have to be a big corporation in a bustling city to use an answering service. In fact, home service providers are prime
A cartoon image of a man on the phone talking to an angry customer.

How to Deal with an Angry Customer: 8 Easy-to-Follow Tips

8 Tips on How to Deal with Angry or Difficult Customers As Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Knowing how to not
Podium vs Birdeye vs Signpost

Birdeye vs Podium vs Signpost: Which is Best for Local Businesses?

Podium vs Birdeye vs Signpost Today, businesses are challenged by the various nuances of social media and digital marketing. It’s more difficult for local and small businesses to establish themselves

Signpost Acquires Securus Contact Systems

We’re pleased to announce that Signpost has acquired Securus Contact Systems (SCS), delivering new and valuable capabilities to our clients.   You may ask why we acquired SCS? We’re in
A man updating his facebook multiple locations

How to Add and Manage Multiple Locations on Your Facebook Business Page

Did you know that 2/3 of Facebook users visit the Facebook page of a local business at least once per week? Using Facebook as part of your business’s social media
Google My Business multiple locations on a phone.

How to Add Multiple Locations to Your Google My Business Listing

Are you looking to expand your business reach and online visibility? Google My Business is a free tool you can use to put your business on the map (specifically, Google
A small business networking event.

How to Network with Other Local & Small Businesses Just Like Yours

What is Local/Small Business Networking? Small and local businesses are becoming more and more prevalent in today’s society. With that comes more opportunity to network with other local and small
Google My Business Ranking

7 Easy Ways to Improve Your Google My Business Ranking

Google My Business Basics What is Google My Business? Did you know that the average business is found in over 1,000 searches per month? Google search and local SEO are
Yelp vs Google Reviews

Yelp vs Google Reviews: Where Should Your Business Spend the Effort?

Yelp vs Google Reviews The competition is high in today’s digital environment; this is true even for small and local businesses. Business owners today have a lot more to worry
Reputation management cartoon depiction.

A Quick Guide to Reputation Management for Business Owners

What is Reputation Management?   Did you know that 87% of executives believe managing reputation risk is more important than other strategic risks? This statistic shows the kind of impact