Facebook

Turn Facebook messages into booked jobs

When a customer reaches out through Facebook, a fast reply is what keeps them from moving on. The Facebook integration brings those conversations into My Workbench, so you can answer from the same inbox as everything else and never leave a message sitting.

What it does

Once connected, you can view and reply to your Facebook messages right in My Workbench within 24 hours of a message coming in, and you can connect more than one Facebook business page if you run several. If someone messages you through a Facebook ad whose call to action opens a message, those come into My Workbench too. You can also set up an instant response so every new Facebook conversation gets an immediate reply while you're busy on the job.

You control the message

Your Facebook instant response is yours to customize in the Instant Responders section, and replies flow back into My Workbench alongside your other channels. One thing worth knowing: if you're already running an instant reply inside Facebook itself, you'll want to turn that off before switching on SignpostAI's, so your customers don't get two automatic messages.