A 5 star review starts with thinking like a homeowner, not like a contractor. Heath Hicks, owner of AVCO Roofing and creator of The Catch All, shares how he rebuilt his customer experience system from the ground up, including how internal culture shapes the way employees treat customers and what it takes to demonstrate professionalism at every step of a job.
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Contractor's Corner - Ep 16: Striving for a 5-Star Customer Experience
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