Understanding Customer Emotional States During Service Calls
Ever wonder what’s going through a customer’s mind when they call about a broken furnace or a backed-up pipe? Customer service calls are rarely just...
Everything You Need to Know About Vanity Phone Numbers and How to Choose One
What is a vanity phone number?
10 Tips to Market Your Small Business in 2022
Marketing is the process of informing the public about your business. It’s a way for customers to know that you’re there, inform them about what you have to offer, and tell them how to get it. Busi...
Google Knowledge Panel Verification – How To Claim it for Increased Business
Have you ever noticed those boxes on the right side of the screen on the Google search engine results page (SERP)? They display information about a particular business, person, product or service. ...
How to Get the ‘Review Us on Google Sticker’ for Your Business in 2022
The Google Review Sticker is a popular and effective way for small businesses to build customer loyalty by allowing customers to leave reviews on their Google listing. Whether you’re a plumber, ele...
What is Lead Value? Definition & How to Calculate
Leads are the lifeblood of any business, which is why they can be so expensive. With the immense competition in the market, lead generation has become one of the most competitive activities out there
10 Call Center Best Practices to Deliver Excellent Customer Service
A call center is a service that provides customers with a direct line to customer service representatives.
How to Use Feedback to Your Advantage
How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also...
A Quick Guide to Reputation Management for Business Owners
What is Reputation Management? Did you know that 87% of executives believe managing reputation risk is more important than other strategic risks? This statistic...
Why Customer Reviews Can’t Be an Afterthought (PCA)
If you promote your business on Yelp, Google, Facebook, or HomeAdvisor, you probably ask for customer reviews to fill out your business profile. Nice to have more reviews, right? It may have been a...
How Much Are Billboards? Costs, Tips, and the Pros and Cons
Billboard Advertising: The Basics Research has shown that 71% of in-car passengers often look at the messages on roadside billboards. Another 37% report looking at...
Contractor’s Corner Ep 7: Marketing Secrets to Scale Your Business from $1M to $5M
What are the key things you need to change in your marketing mix to scale your business to $5 million a year? What are the pros doing that you need to include? Learn the basic marketing strategy to...