ServiceMonster, a leader in field service technology, and Signpost, a leading customer communication platform, are companies that have demonstrated a strong track record of helping local business owners minimize the time spent on administrative and communication tasks, which take them away from their core business strengths. Together, they offer owners of home service businesses, like carpet cleaners, an easy way to:
- Help prospective customers find the business
- Organize the day-to-day operations
- Manage the business from the field
- Finish jobs & get paid faster
- Get more online reviews
- Create loyal customers returning for more
We love ServiceMonster!
“ServiceMonster is the go-to platform for folks in the carpet cleaning industry. Their product is first class and their teams have been phenomenal to work with as we continue to build our partnership. We’re looking forward to a bright future working with their teams as we educate folks on the benefits of using both tools to successfully run a business!” – Tom Davis, Sr. Director of Partnerships, Signpost
Get the Lead and Get the Job
For field service organizations, the joint platforms help kick off the relationship with customers, by helping them find YOU! And once they find you, the apps make it easy for them to contact you, schedule jobs, and get common questions answered – even when you are away from the office.
On the job.
When your team is on the job, the ServiceMonster app helps you manage work orders so that each technician at every level knows exactly what needs to be completed. And with a shared job completion checklist, everyone knows what steps to take to finish a job.
After the job- Get paid and Get the review
When the job is complete, both platforms help you continue the customer-centric communication –with ServiceMonster helping you get paid right away and with Signpost requesting online reviews when the experience is still fresh. They also help you stay in touch with customers with automated customer campaigns to remain top of mind and increase your repeat business.
A note from the ServiceMonster team:
“Signpost provides home service businesses with the tools needed to maintain high quality customer communication, which is something that we value a lot here at ServiceMonster! We’re so excited to partner with Signpost in providing software solutions that make running a great business even easier.”
Why do home cleaning companies choose Signpost and ServiceMonster?
Backbone of the operation and Excellent customer service
ServiceMonster Rocks! We have built our carpet cleaning empire with their software as the backbone of our structure. It helps track referrals, stay in touch with our clients, and help us stay strong and grow. They have the best customer service I have ever experienced anywhere.
– Matthew Richerzhagen
Designed for home cleaning services
We used ServiceMonster for years in our carpet cleaning business…It was an awesome service and we could not have been happier.”
– Eric Sprag
An impeccable onboarding experience and customer success team
With SignPost our business moved up the rankings fast. The person who gave us the orientation was very explicit in everything and their information was understandable and we were able to incorporate it immediately. Signpost is a company that I highly recommend. If you want to grow your business, Signpost is the way to go.
– Carmen’s Cleaning Service
Automated marketing support in real-time
“Signpost is here to help us with our marketing campaigns on social media sites and in developing viable leads from our website. The representatives are very friendly, professional, and customer support is always ready to provide marketing assessment.”
-Patricia Walker, TNT Residential Pressure Washing Service