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Why Chat is Important for Your Business

By Signpost Team

By Signpost Team

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Business owners and customers alike recognize that time is money. By installing chat on your website, you can reach potential customers who would prefer messaging, rather than calling your business. In fact, 9 out of 10 people want multiple communication options such as online chat and text instead of calling businesses directly. Save time to focus directly on the most important parts of your business, and provide lightning-fast responses to potential customers.

Magnet - Leads

With Signpost Chat, our automated receptionist can:

 

  • Provide information about your business and services
  • Show pictures and videos of your work 
  • Allow visitors to book or request appointments online
  • Send automated text messages to missed calls and inquiries
what web visitors want

75% of online consumers expect help in under 5 minutes, and about 33% inquire during off-hours. Those first couple of minutes that someone is visiting your website are critical to capture their attention and convert their interest to real leads. Prevent them from looking at competitors’ websites with an engaging experience that answers all of their questions and prompts them to take the next step in working with your business.

With faster response times, after-hours communication via chat, and automated follow-up for missed messages, you’ll never miss a lead.

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