10 Key Stats Every Home Service Pro Should Know

This stat report covers ten data points behind why texting has become a core expectation for home service customers, including that a majority of people now prefer booking by text over calling or emailing, that opt-in rates have climbed sharply since 2023, and that response time directly influences who homeowners hire. It also covers how proactive text updates reduce inbound calls, how text reminders cut no-shows, and why SMS earns a dramatically higher response rate than email.