What makes a 5-Star review?
Do you think like a homeowner and care about the things that matter most to THEM?
Hear from Heath Hicks- owner of AVCO Roofing and creator of The Catch-All how he has revolutionized roofing and takes customer service up to the next level.
Learn how putting a system into place can help ensure happy customers each time.
A few highlights from the conversation:
Why homeowners don’t like roofers 3:06
Why you can’t wait to fix things as your company grows 3:34
The biggest selling problem for roofers is not the competition… 4:40
What makes a 5-star review? 6:10
Imagining the ultimate experience: the 7-star review 7:20
The Best Customer Experience Possible 8:05
How your employees fit in- creating an internal customer culture 11:45
How the Catch-All solves problems for contractors 23:08
Demonstrating professionalism to your customers with purposeful tools 28:02