How to Create a Small Business Organizational Chart in 2026
An organizational chart is a visual representation of how the various levels and people in a company relate to each other and the chain of command. The concept is simple: Person A reports to Person...
How to add photos to your Yelp Review on a desktop or mobile device
Yelp is a website and mobile app that connects people with local businesses. Yelpers (users of Yelp) can write reviews about businesses, share their experiences, and connect with other Yelpers. A H...
9 Awesome Pricing Strategy Examples for Your Local Business in 2022
Whether you own a local business that is just starting out or one that's been well established for years, pricing strategy is a critical element that you should keep at the top of your mind. Pricin...
8 Tricky Customer Service Scenarios for Improved Training & Performance in 2022
What are Customer Service Scenarios? Customer service scenarios are scripted stories or situations that customer service representatives can use to resolve customer issues. An example...
Review Gating: What Is It, & Why You Should Avoid Doing This in 2022
Review gating is an unhealthy practice that businesses sometimes engage in to boost their star ratings. Read this blog to find out why you should avoid it.
Small Business Voicemail Greeting Examples to Make a Great First Impression
The Importance of Professional Voicemail Greetings Did you know that scripted voicemails can increase sales by 22%? Building an effective voicemail greeting can boost your...
5 Customer Relationship Management Examples to Inspire Small & Local Businesses
Building good customer relationships is imperative to the growth and success of your business, and customer relationship management (CRM) is one way to maintain that function.
Is Yelp Free? What Small & Local Business Owners Should Know
A staggering 97% of consumers make a purchase or engage a service from a company within a week of finding it on Yelp. If you are a local or small business owner and you haven’t yet established a bu...
What is Lead Value? Definition & How to Calculate
Leads are the lifeblood of any business, which is why they can be so expensive. With the immense competition in the market, lead generation has become one of the most competitive activities out there
10 Call Center Best Practices to Deliver Excellent Customer Service
A call center is a service that provides customers with a direct line to customer service representatives.
How to Use Feedback to Your Advantage
How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also...
10 Essential Call Center Customer Service Tips to Deliver an Unforgettable Experience
What is a Call Center? A call center is a form of live phone support that acts as a direct link to an important part...