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A cartoon image of a man on the phone talking to an angry customer.

How to Deal with an Angry Customer: 8 Easy-to-Follow Tips

8 Tips on How to Deal with Angry or Difficult Customers As Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Knowing how to not only deal with an angry customer but learn from these customer experiences can truly help your business flourish.  Unfortunately, upset customers do not always express

Podium vs Birdeye vs Signpost

Birdeye vs Podium vs Signpost: Which is Best for Local Businesses?

Podium vs Birdeye vs Signpost Today, businesses are challenged by the various nuances of social media and digital marketing. It’s more difficult for local and small businesses to establish themselves online, manage their online reviews, and maintain positive customer interactions.   This is where reputation management software and platforms come in.    A reputation management

A man updating his facebook multiple locations

How to Add and Manage Multiple Locations on Your Facebook Business Page

Did you know that 2/3 of Facebook users visit the Facebook page of a local business at least once per week? Using Facebook as part of your business’s social media marketing strategy can drive significant returns in the long run.      Your Facebook business page acts as a source of information for many of

Google My Business multiple locations on a phone.

How to Add Multiple Locations to Your Google My Business Listing

Are you looking to expand your business reach and online visibility? Google My Business is a free tool you can use to put your business on the map (specifically, Google Maps!).   Developing an online presence is critical, especially if you want to manage locations online for all of your business’s locations and provide accurate,

A small business networking event.

How to Network with Other Local & Small Businesses Just Like Yours

What is Local/Small Business Networking? Small and local businesses are becoming more and more prevalent in today’s society. With that comes more opportunity to network with other local and small business owners.   As a business owner, you might be asking yourself, “Do I really need to be networking?”    The answer is yes! And

Google My Business Ranking

7 Easy Ways to Improve Your Google My Business Ranking

Google My Business Basics What is Google My Business? Did you know that the average business is found in over 1,000 searches per month? Google search and local SEO are absolutely integral to a business’s marketing strategy. This is where Google My Business comes in.   Google My Business is Google’s free tool for businesses

Yelp vs Google Reviews

Yelp vs Google Reviews: Where Should Your Business Spend the Effort?

Yelp vs Google Reviews   The competition is high in today’s digital environment; this is true even for small and local businesses. Business owners today have a lot more to worry about than local advertisements and spreading word-of-mouth.    Online reviews are just as important to look into and prioritize.   In fact, 9 out

Reputation management cartoon depiction.

A Quick Guide to Reputation Management for Business Owners

What is Reputation Management?   Did you know that 87% of executives believe managing reputation risk is more important than other strategic risks? This statistic shows the kind of impact a strong reputation management strategy can have on your business.    So, what exactly is reputation management?   Reputation management is all about defining the

synup vs yext vs signpost

Synup vs Yext vs Signpost: Which Platform is Best for Small and Local Businesses?

Small and medium-sized businesses (SMBs) are the backbone of the U.S. economy. In fact, they represent over 90% of the business population!   With the growth of competition both online and offline, small and local businesses today have to be ready to adapt to the growing trends in social media, reputation management, and more. This is